Privacy Policy

Who This Policy Is From

Elite Auto Detailing is an automotive detailing business founded by Ismael Khan, with a studio at 34 River Park Drive, Loganholme QLD 4129. This policy covers the information this website collects from you, and what happens to it afterwards.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). In plain terms: we tell you what we collect, we use it for the reason you gave it to us, and you can ask for it or ask us to delete it at any time.

What We Collect

The only information this website asks you for is what you type into the quote form. The form shows you every field as you fill it in.

The Service You Want

Or, if you choose Other, what you are after in your own words.

Your Name

So we know who we are talking to.

Your Phone Number

So we can reach you about the enquiry.

Your Email Address

The other way we can reach you.

Your Vehicle

The make and model, because every job is quoted on the vehicle.

Your Suburb

So we know whether the studio or the mobile service suits you.

When Suits You

A rough time that works for you.

Anything Else You Write

The optional note at the end of the form.

What We Do Not Collect

This website does not take payments, so it never asks for card or bank details. It does not ask for identity documents, a date of birth, a licence number or a street address. There is no account to create and no password to set.

Why We Collect It

We use it to answer your enquiry, quote the work on your vehicle and arrange it.

We do not sell your information, rent it or hand it to anyone for their own marketing, and we do not add you to a mailing list because you asked for a quote.

Who It Is Shared With

Your enquiry passes through the services that run this website: the host that serves these pages and the system we use to receive enquiries. Those providers process it on our instructions so that it reaches us, and for no purpose of their own.

Beyond that, we disclose your information only where the law requires it.

Advertising Measurement And Cookies

This site embeds a Google map so you can find the studio. Google sets its own cookies when you interact with the map, and its own privacy policy applies.

Where advertising measurement is switched on, this site loads Meta's advertising pixel, which records that a page was viewed or an enquiry was sent so we can tell whether an advertisement worked. When you send an enquiry, our server also tells Meta that an enquiry happened, including your name, email and phone number in a scrambled (hashed) form so Meta can match it to an advertisement you may have seen, along with your browser details and IP address. The contents of your enquiry, your vehicle and your note are never sent to Meta.

When you submit the form, your first name and the service you chose are saved in your own browser so the confirmation page can greet you. They stay in that browser tab and are cleared when it closes.

Getting Your Information Back, Or Deleted

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Call 0406 962 118 and we will take care of it.

We may need to confirm who you are before we act on a request, so nobody else can ask for your information.

If You Are Not Happy With How We Handled It

Tell us first. Call 0406 962 118 and we will work it through with you.

If you are still not satisfied, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes To This Policy

If this policy changes, the current version is published on this page.